Section 01
Introduction
This Privacy Policy ("Policy") describes how Kitab4d ("we", "us", "our", "the Company") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "User", "Player") who access or use the Kitab4d online gaming platform athttps://kitab4d.cam (the "Platform").
Kitab4d is committed to handling your personal data responsibly and in accordance with internationally recognised data protection principles. We collect only the data that is genuinely necessary to operate the Platform, verify your identity, process your transactions, and deliver customer support services.
By registering an account on the Kitab4d Platform or by continuing to use our services, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform.
Note: This Policy should be read in conjunction with Kitab4d's
Terms & Conditions, which govern the overall use of the Platform. In the event of any inconsistency between this Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.
Section 02
Definitions
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term |
Meaning |
| "Personal Data" |
Any information that identifies or can be used to identify a living individual, either directly or in combination with other data. Includes name, email address, phone number, MyKad number, IP address, and transaction history. |
| "Processing" |
Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" |
Kitab4d, being the entity that determines the purposes and means by which personal data is processed. |
| "KYC" |
Know Your Customer — the identity and document verification process conducted on all registered Players prior to the processing of any withdrawal. |
| "Cookie" |
A small text file placed on a User's device by the Platform to support functionality, analytics, and session management. |
| "Third Party" |
Any entity other than the User and Kitab4d, including payment processors, identity verification providers, and analytics services. |
Section 03
Data We Collect
Kitab4d collects personal data through several channels — information you provide directly, information generated by your use of the Platform, and information received from third-party service providers where applicable. The categories of personal data we collect include the following:
3.1 Registration Data
When you create a Kitab4d account, we collect the following information which you provide voluntarily:
- Full legal name
- Date of birth (to verify you are aged 21or above)
- Email address
- Mobile telephone number
- Preferred currency (MYR for Malaysian players)
- Username and encrypted password
3.2 Identity Verification (KYC) Data
To comply with our obligations and verify player identity prior to withdrawal processing, we may collect:
- Copies of government-issued identification documents (Malaysian MyKad, passport, or equivalent)
- Selfie or photo verification in some circumstances
- Proof of payment method (e.g., screenshot of e-wallet account) where required
- Source of funds documentation for high-value accounts, if required under applicable compliance frameworks
3.3 Financial Transaction Data
We record all deposit and withdrawal transactions processed through your account, including:
- Transaction amounts in MYR or cryptocurrency equivalent
- Payment method used (e.g., Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, BTC, USDT)
- Transaction timestamps, reference numbers, and processing status
- Bank account or e-wallet identifiers associated with your registered payment methods
3.4 Technical and Usage Data
When you use the Platform, we automatically collect certain technical data, including:
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser information
- Session logs including login times, pages visited, and features accessed
- Betting and gaming activity logs (game types, wager amounts, outcomes)
- Cookie identifiers and similar tracking technologies
3.5 Communication Data
When you contact our customer support team — whether via live chat, WhatsApp, or email — we retain records of those communications, including the content of your messages and our responses, for quality assurance, training, and dispute resolution purposes.
Section 04
How We Use Your Personal Data
Kitab4d uses your personal data solely for the purposes described below. We do not use your data for any purpose incompatible with the reasons for which it was originally collected without first obtaining your separate consent.
| Purpose |
Description |
| Account Management |
Creating, maintaining, and administering your Kitab4d account, including password resets and account security notifications. |
| Identity Verification |
Conducting KYC checks to verify your age (21+), identity, and payment method ownership before processing withdrawals. |
| Payment Processing |
Facilitating deposits and withdrawals via your chosen Malaysian payment channels (Touch 'n Go, DuitNow, FPX, Maybank, CIMB, etc.) or cryptocurrency networks. |
| Compliance & Fraud Prevention |
Detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, and other prohibited conduct in accordance with our Terms & Conditions. |
| Customer Support |
Responding to your enquiries, resolving complaints, and providing assistance in English, Bahasa Melayu, and Chinese via live chat, WhatsApp, and email. |
| Platform Improvement |
Analysing aggregated usage data to improve Platform performance, user experience, and feature development. |
| Responsible Gambling |
Monitoring account activity to identify players who may benefit from responsible gambling tools, and enforcing self-exclusion or deposit limit restrictions where applied. |
| Legal Obligations |
Retaining records as required under applicable laws, regulations, or licence conditions, and responding to lawful requests from competent authorities. |
Section 05
Legal Basis for Processing
Kitab4d processes your personal data one or more of the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: Processing is necessary to perform the contract between you and Kitab4d — including account creation, transaction processing, and the delivery of gaming services.
- Legitimate interests: Processing is necessary for Kitab4d's legitimate business interests, such as fraud detection, platform security, and improving our services, provided those interests are not overridden by your data protection rights.
- Legal obligation: Processing is required to comply with applicable laws or regulatory requirements, including KYC obligations, financial record-keeping, and responses to lawful authority requests.
- Consent: Where processing is not covered by the above bases and we have sought and obtained your separate, freely given, informed consent — for example, in connection with optional marketing communications.
Section 06
Data Sharing & Disclosure
Kitab4d does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. We only share your personal data in the limited circumstances described below:
6.1 Service Providers
We engage trusted third-party service providers who process data on our behalf and under our instruction. These include payment processors (handling transactions via Touch 'n Go, Boost, Maybank, CIMB, and other Malaysian payment rails), identity verification providers, cloud hosting infrastructure, and customer communication platforms. All such providers are bound by contractual data processing agreements requiring them to handle your data securely and only for the purposes we specify.
6.2 Regulatory and Legal Disclosures
Kitab4d may disclose personal data to governmental authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or regulatory requirement. In such cases, we will disclose only the minimum data necessary to fulfil our legal obligation.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of Kitab4d's business or assets, personal data held by the Company may be transferred to the acquiring entity. You will be notified of any such transfer that materially affects your data rights in advance where practicably possible.
We do not share your personal data with advertising networks, data brokers, social media platforms, or any other third party for marketing, profiling, or targeting purposes without your explicit consent.
Section 07
Cookies & Tracking Technologies
Kitab4d uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your browser or device when you visit our site. They help us maintain your session, remember your preferences, and understand how users interact with the Platform.
| Cookie Type |
Purpose |
Duration |
| Essential |
Required for core Platform functions — maintaining your login session, processing transactions, and ensuring account security. |
Session / 30 days |
| Functional |
Remembers your language preference (English/Bahasa Melayu/Chinese), display settings, and last visited sections. |
Up to 1 year |
| Analytics |
Aggregated, anonymised data used to understand Platform usage patterns and improve performance. No individual user tracking. |
Up to 2 years |
| Security |
Used to detect suspicious login activity, prevent fraud, and enforce account security policies. |
Session |
You may control or delete cookies through your browser settings at any time. However, disabling essential cookies may impair the functionality of the Platform, including your ability to log in and process transactions.
Section 08
Data Retention
Kitab4d retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligation.
- Active Account Data: Retained for the full duration of your account's active status and for a minimum of five (5) years following account closure, in accordance with standard financial record-keeping requirements.
- KYC and Identity Documents: Retained for a minimum of five (5) years from the date of submission, or longer where required by the applicable compliance framework.
- Transaction Records: Retained for a minimum of five (5) years to satisfy financial audit and anti-money laundering record-keeping requirements.
- Customer Support Communications: Retained for up to three (3) years for quality assurance and dispute resolution purposes.
- Technical and Usage Logs: Retained for up to twelve (12) months in anonymised or pseudonymised form for analytical purposes.
When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, it is securely deleted or anonymised in accordance with our internal data disposal procedures.
Section 09
Data Security
Kitab4d implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
- Encrypted storage of sensitive data, including KYC documents and payment details, at rest
- Access controls limiting employee access to personal data on a strict need-to-know basis
- Regular security audits and vulnerability assessments of Platform infrastructure
- Multi-factor authentication options available for all registered accounts
- Monitoring and alerting systems for unusual account activity or data access patterns
While Kitab4d takes all reasonable steps to protect your personal data, no data transmission or storage system can be guaranteed as absolutely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you in accordance with our obligations under applicable data protection requirements.
Section 10
Your Rights
As a player on the Kitab4d Platform, you hold a number of rights in relation to your personal data. These rights are subject to certain limitations and conditions under applicable data protection frameworks, but we are committed to honouring them in good faith.
Right of Access
Request a copy of the personal data we hold about you and information about how it is being used.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held your account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Restriction
Request that we restrict the processing of your data while a dispute or objection is being assessed.
Right to Object
Object to processing carried out on the basis of legitimate interests, where your individual circumstances warrant it.
Right to Portability
Request a structured, machine-readable copy of your personal data provided to us under a contract or consent basis.
To exercise any of the above rights, please contact us using the contact details in Section 14 of this Policy. We aim to respond to all verified data rights requests within 30 days. Some requests may require identity verification before we can proceed.
Section 11
Children & Minors
The Kitab4d Platform is strictly for individuals aged21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21.
Age verification is a mandatory step during the KYC process. Any account found to have been registered by a person under 21 years of age will be immediately suspended, and all personal data associated with the underage account will be securely deleted following resolution of any outstanding balance or regulatory inquiry.
If you have reason to believe that a minor has registered an account on the Kitab4d Platform, please contact our support team immediately at the address provided in Section 14 so that we can take appropriate action without delay.
Section 12
Third-Party Links
The Kitab4d Platform may, from time to time, reference or link to third-party services such as payment processors, responsible gambling support organisations, or licensing authorities. This Privacy Policy applies solely to data collected and processed by Kitab4d and does not extend to any third-party websites, services, or platforms.
Kitab4d accepts no responsibility or liability for the privacy practices of third-party sites. We recommend that you review the privacy policy of any third-party service you access in connection with your use of the Platform.
Section 13
Amendments to This Policy
Kitab4d reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated "Last updated" date. Where a material change is made to how we process your personal data — particularly changes that affect your rights or the purposes for which data is used — we will endeavour to provide reasonable advance notice via a Platform notification or email to your registered address.
Your continued use of the Kitab4d Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of our current data practices.
Section 14
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Kitab4d, please contact us through one of the following channels. Our support team is available 24 hours a day, 7 days a week in English, Bahasa Melayu, and Chinese.
Kitab4d Privacy & Data Enquiries
Support Email (plain text — not a clickable link):
[email protected]
Live Chat:
Available 24/7 via the Platform. Average response time under 5 minutes.
For data rights requests, please include your full name, registered email address, and a description of your request so we can verify your identity and process your enquiry promptly.
